For the best carpet cleaning prices in Notting Hill choose our cleaing company and be amazed with the results.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
Carpet Cleaning Notting Hill is committed to delivering a high standard of carpet, rug, and upholstery cleaning, along with reliable customer care. However, we recognise that occasionally things may not go as planned. This Complaints Procedure explains how you can raise a concern, how we will respond, and what you can expect from us at every stage.
The purpose of this procedure is to provide a clear and fair process for handling any dissatisfaction with our cleaning services or customer service. We aim to:
Ensure all complaints are taken seriously and handled promptly.
Investigate issues thoroughly and impartially.
Provide clear communication throughout the process.
Use the outcome to improve our carpet and upholstery cleaning services.
A complaint is any expression of dissatisfaction about our cleaning services, staff conduct, communication, or the way your booking has been handled, where you expect a response or resolution.
Examples include:
Concerns about the quality or thoroughness of cleaning work.
Damage or suspected damage to carpets, rugs, upholstery, or other property.
Missed or significantly delayed appointments without adequate notice.
Unclear pricing, unexpected charges, or billing issues.
Unprofessional, rude, or inappropriate behaviour by a member of our team.
If you are unsure whether your issue is a complaint, please raise it with us and we will guide you through the options available.
You can raise a complaint in writing or verbally. Written complaints are often the most effective, as they allow us to clearly understand the details and respond thoroughly. When making a complaint, please include the following where possible:
Your full name.
The date and approximate time of the cleaning service or incident.
The address where the service was carried out.
A clear description of what went wrong and what outcome you are seeking.
Any supporting information, such as photos of the issue or copies of relevant paperwork.
We encourage you to make your complaint as soon as reasonably possible after the event so we can investigate effectively and put things right quickly.
Once we receive your complaint, we will:
Acknowledge your complaint within a reasonable period of time.
Record the details of your complaint in our internal system.
Allocate a person responsible for handling your case.
In many cases, especially straightforward service concerns, we will be able to resolve the issue quickly at this early stage. If it is clear that a more detailed investigation is needed, we will explain that to you and outline the next steps.
Where further investigation is required, we will:
Review your booking details, job notes, and any previous communication.
Where appropriate, speak with the cleaners or staff involved in the service.
Assess any photographs or supporting information you have provided.
Ask you for further information or clarification if necessary.
We aim to carry out the investigation in a fair and balanced way, listening to all sides and focusing on the facts. Our objective is not to apportion blame but to understand what happened and how best to resolve the situation.
We aim to provide a full response to most complaints within a reasonable timeframe, depending on the complexity of the case. If we need more time to investigate, we will keep you informed and let you know when you can expect a further update.
Throughout the process, we will communicate with you in clear and straightforward language, avoiding unnecessary delays wherever possible.
After completing our investigation, we will explain our findings and any steps we will take. Possible outcomes may include:
A clear explanation or clarification of what happened.
An apology where we have fallen below our expected standards.
A rectification visit to address issues with the cleaning work, where appropriate.
A partial or full refund, where justified.
Changes to internal procedures, staff training, or supervision to help prevent a recurrence.
We will always aim to offer a resolution that is fair and proportionate to the impact of the issue and consistent with our terms and conditions.
If you are not satisfied with our final response, you may request that we review your complaint again. In that case, we will:
Reconsider the details and evidence you have provided.
Review whether our original investigation was complete and fair.
Clarify our position and whether any further action is appropriate.
While we cannot guarantee that we will always reach the outcome you are seeking, we are committed to treating every complaint seriously, listening respectfully, and explaining our decisions.
For the complaints process to work effectively, we ask that you:
Provide clear, accurate, and honest information.
Treat our staff with courtesy and respect, even if you are frustrated.
Allow reasonable time for us to investigate and respond.
Cooperate with any requests for additional information or evidence.
We reserve the right to end communication where behaviour becomes abusive, threatening, or unreasonable, but this will only be considered in serious cases.
We view complaints as an important opportunity to learn and improve. All complaints are recorded and periodically reviewed to identify patterns, training needs, or areas of our carpet cleaning services and customer care that may require improvement.
By following this Complaints Procedure, Carpet Cleaning Notting Hill aims to ensure that every concern is addressed in a consistent, transparent, and professional manner, helping us maintain high standards for customers in our service area.
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