For the best carpet cleaning prices in Notting Hill choose our cleaing company and be amazed with the results.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Notting Hill provides carpet, rug, upholstery and related cleaning services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business requesting and receiving the services.
Company means Carpet Cleaning Notting Hill, the provider of the services.
Services means any carpet, rug, upholstery, mattress, curtain or related cleaning, stain removal or treatment service provided by the Company, together with any additional or ancillary services agreed with the Customer.
Premises means the location where the Services are to be carried out, as specified in the booking confirmation.
Technician means a member of staff, contractor or representative engaged by the Company to perform the Services.
The Company provides professional cleaning services for carpets, rugs, upholstery and related items within its operating area. The specific Services to be provided will be agreed at the time of booking and confirmed in writing where applicable. Any descriptions or examples of results are for guidance only, and individual outcomes may vary depending on the condition, age, fibre type and prior treatment of the items to be cleaned.
The Company reserves the right to decline any job that, in its reasonable opinion, cannot be carried out safely, may cause damage to the Premises or items, or falls outside the scope of its usual operations.
3.1 Booking Requests
Bookings may be requested by the Customer through the Companys accepted communication channels. A booking request does not constitute a confirmed booking until accepted by the Company. The Company may request further information about the Premises, access arrangements, parking availability, and the items to be cleaned in order to provide an accurate quote and determine whether the Services can be performed.
3.2 Confirmation of Booking
A booking is confirmed when the Company issues a verbal or written confirmation that includes the date, approximate arrival time window, service description and quoted price, and, where applicable, after a deposit has been received. The Customer is responsible for checking that all details in the confirmation are accurate and must notify the Company promptly of any errors.
3.3 Changes to Bookings
Any changes to a booking, including date, time, service type or address, are subject to the Companys availability and approval. The Company may adjust the quoted price if the scope of work changes. Where significant changes are requested, a new quote may be issued.
The Customer agrees to:
Ensure safe and reasonable access to the Premises for the duration of the visit, including suitable parking where possible.
Provide access to electricity and water if required for the performance of the Services.
Remove small items, breakables, valuables and clutter from the areas to be cleaned prior to the arrival of the Technician, or clearly point them out for special care.
Inform the Company of any pre-existing damage, stains, heavy soiling, infestations, or issues such as loose fittings, defective flooring, or colour instability of fabrics and carpets.
Ensure that children and pets are supervised and kept away from working areas, equipment and cleaning products during and immediately after the Services.
Where the Customer is not present at the Premises, to provide clear instructions for access, including any keys, codes or contact persons required, and to ensure that the Company is authorised to enter and perform the Services.
All prices are provided in pounds sterling unless expressly stated otherwise. Quotations may be based on information supplied by the Customer, including approximate room sizes, number of items and condition. The Company reserves the right to amend the price on site if the information provided was inaccurate or incomplete, or if additional services are requested.
Where a minimum call-out charge applies, this will be communicated to the Customer at or before the time of booking. Any promotional offers or discounts are subject to specific terms and may be withdrawn or amended at the Companys discretion.
6.1 Payment Methods
The Company accepts payment by methods stated at the time of booking or on the invoice. The Customer is responsible for ensuring that their chosen method of payment is valid and has sufficient funds.
6.2 Time of Payment
Unless otherwise agreed in writing, payment is due immediately upon completion of the Services at the Premises. For certain bookings, including larger commercial jobs or special treatments, the Company may require a deposit or full prepayment prior to the service date. Any such requirement will be communicated during the booking process.
6.3 Late or Non-Payment
If payment is not received when due, the Company reserves the right to charge interest on the outstanding amount and to recover any reasonable costs of collection. The Company may also suspend or cancel future bookings until all overdue amounts have been settled.
7.1 Cancellations by the Customer
The Customer may cancel or reschedule a booking by providing notice to the Company. The Company may apply a cancellation fee where short notice is given, to cover allocated time and costs. Details of the current cancellation notice period and any applicable fees will be made available at the time of booking or in the booking confirmation.
Where a deposit has been paid, it may be forfeited in full or in part if the Customer cancels within the specified cancellation period, fails to provide access to the Premises, or is not present where their presence is required for entry or payment.
7.2 Cancellations by the Company
The Company will make all reasonable efforts to attend booked appointments. However, the Company may cancel or reschedule a booking due to events outside its reasonable control, including severe weather, traffic disruptions, illness, equipment failure, or safety concerns at the Premises. In such cases, the Company will inform the Customer as soon as reasonably possible and offer an alternative appointment. The Company shall not be liable for any loss or inconvenience arising from such cancellations, beyond refunding any prepayments for services not rendered.
The Company is committed to maintaining high standards of professional conduct and health and safety. Technicians are expected to behave courteously and to follow relevant safety procedures. If a Technician considers that the Premises are unsafe, unsanitary or present unusual hazards, they may decline to perform all or part of the Services.
The Customer must not ask Technicians to undertake any work that falls outside the agreed Services or that may breach safety rules or applicable laws. The Customer is responsible for informing the Company of any special risks at the Premises, such as fragile flooring, poorly secured fittings, or hazardous substances.
The Company aims to provide a professional and diligent service. However, due to the nature of cleaning, the Company cannot guarantee the complete removal of all stains, odours or marks, or the restoration of items to their original condition. Some stains may be permanent and certain materials may be inherently prone to wear or colour loss.
The Customer acknowledges that results depend on many factors outside the Companys control, including age, fibre type, prior use of cleaning products, previous cleaning methods, and the length of time a stain has been present. Any time estimates given for completion of the Services are approximate and may vary.
10.1 General Liability
The Company will exercise reasonable care and skill in providing the Services. If damage occurs as a direct result of the Companys negligence, the Company may, at its option, repair the damage, pay for the reasonable cost of repair, or compensate the Customer for the reasonable reduction in value of the damaged item, subject to the limitations in these Terms and Conditions.
10.2 Exclusions and Limitations
The Company shall not be liable for:
Any pre-existing damage, wear, discolouration, fading or defects, including those that become more visible after cleaning.
Damage resulting from hidden or undetectable issues, such as loose or rusty gripper rods, unstable dyes, poor installation, or previous improper cleaning.
Any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity or loss of enjoyment.
Any failure to provide the Services, or delays in providing them, due to events beyond the Companys reasonable control.
The Companys total liability in respect of any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total amount paid by the Customer for the specific Service giving rise to the claim, except where liability cannot be limited by law.
If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably possible, and no later than 48 hours after completion of the work, so that any issues can be investigated. The Customer should provide details of the concern and, where relevant, photographs or access to the Premises for inspection.
The Company will review any complaint and, where appropriate, may offer to re-clean the affected area, provide a partial refund, or offer other reasonable remedies. Failure to allow the Company an opportunity to inspect or re-attend may limit any remedy available.
The Company complies with applicable UK regulations relating to waste handling, disposal and environmental protection in the course of providing the Services. Any waste generated during normal cleaning activities, such as collected dirt, used cleaning materials or empty containers, will be handled responsibly by the Technician.
Where the Services involve the removal of unusual or excessive waste, including hazardous or regulated materials, the Company may decline to handle such waste or may require additional charges to cover compliant disposal. The Customer is responsible for disclosing any such materials in advance. The Company does not provide general household rubbish removal or disposal of items such as furniture or large fixtures, unless specifically agreed as part of a separate service arrangement.
Where the Customer provides keys, security codes or other means of access to the Premises, the Company agrees to take reasonable care to safeguard them and to use them only for the purpose of providing the Services. The Customer is responsible for ensuring that any third party, such as a landlord, tenant or managing agent, consents to the Companys access.
The Company accepts no liability for any loss or damage arising from faulty or insecure locks, doors, windows or alarm systems. It is the Customers responsibility to ensure that the Premises are secure when the Technician leaves, particularly where no one else is present.
The Company may collect and process personal data relating to the Customer, such as name, address, contact details and service history, for the purposes of managing bookings, delivering the Services, handling payments and communicating about appointments and offers. The Company will handle such data in accordance with applicable data protection laws and use it only for legitimate business purposes.
The Customer has the right to request access to personal data held about them and to request correction of any inaccuracies, subject to legal limitations and identification requirements.
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that booking. Changes will take effect when published or otherwise communicated to the Customer. Continued use of the Services after any changes have been made will constitute acceptance of the revised Terms and Conditions.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, except where mandatory consumer law grants the Customer the right to bring proceedings in another jurisdiction.
If any provision in these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with any written confirmation or agreement issued by the Company in relation to a specific booking, constitute the entire agreement between the Customer and the Company regarding the provision of the Services. No other statements, representations or promises shall be binding unless expressly agreed in writing by the Company.
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